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PAX and PayBay in Partnership to Deliver Improved Inflight Payment Services

· Case studies

PayBay, a wholly owned subsidiary of Liquid Telecom and a leading South African payment service provider, has launched an innovative inflight card acceptance solution using the Android A920 SmartPOS terminal manufactured by PAX Technology.

In July 2019 alone, over 11,000 transactions were successfully processed using the A920 SmartPOS. By the end of October that number had increased to over 55,000 transactions.​

A major South African airline is already using the A920 as a single device to provide a secure and frictionless inflight service, making onboard transactions more convenient for travellers and airline attendants alike.

Simplifying the purchasing and payment process in one device

Thanks to the A920’s smartphone-like technology with an Android based operating system, beautiful colour touch screen display, inbuilt cameras, thermal printer and certified card acceptance features, everything from product selection to ordering and paying happens instantly on the A920 device. Using the inflight service application developed by the airline, sales and stock status are integrated seamlessly on the A920. All payments, whether by card or alternative methods, are processed via PayBay.

Transactions inflight are done in offline mode, so once the aircraft has landed and data communication is established on the A920, all transactions are processed and sent to the acquiring bank for authorisation. The airline’s stock inventory and sales data is also updated at the same time. Any rejected transactions are batched on an hourly basis, analysed and, where possible, resubmitted through PayBay’s postillion system for processing through the acquiring bank.

More transactions, less declines

In July 2019 alone, over 11,000 transactions were successfully processed using the A920 SmartPOS. By the end of October that number had increased to over 55,000 transactions.

The solution has proven to be a great success. PayBay is planning on rolling out the service to other airlines both in South Africa and internationally.

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